Online Order FAQ's
If you have questions, we have answers.
Making the Order
Is there a minimum order value for pickup?
- Yes, a minimum order of <$X> is required for online pickup orders.
Why did the price of my grocery order change after checkout?
- Prices may change due to substitutions or variations in weight-based items like produce and meat. Items are weighed at the time of fulfillment using the same scales as in-store purchases.
Why can’t I buy everything online that I can buy in-store?
- Some products may not be available online due to delays or stocking limitations.
Is there a limit to the number of items I can add to my order?
- No, there is no item limit for orders.
What is the “Temporary Hold” line item in my cart?
- This is a temporary hold on your credit card to account for pricing variations in substitutions or weight-based items.
When will the final amount be charged to my credit card?
- The final amount is charged after your order is prepared. The original hold will expire within 1-7 days, depending on your bank.
Who can I contact for help with my order?
- Contact the store directly using the details on our Contact Us page.
After the Order
Is there a cut-off time for modifying or canceling my order?
- Orders cannot be edited online after placement. Call the store for assistance, but changes cannot be guaranteed.
What do I do if I entered the wrong information on my order?
- Contact the store to correct the details.
How are temperature-sensitive items stored?
- Items are kept in refrigerators or freezers until you pick up your order.
Substitution Questions
How are substitutions handled?
- Substitutions are selected when an item is out of stock, with a focus on similar products. If you are unsatisfied, contact the store for assistance.
Do I pay more for substitutions?
- You are charged based on the price of the substituted item.
What happens if no substitution is available?
- You will not be charged for items that cannot be substituted.
Can I provide substitution instructions?
- Yes, you can specify preferences such as "contact me," "refund only," or "accept similar item."
Store Pickup Questions
Can someone else pick up my order?
- Yes, someone else can pick up your order. Ensure they have the necessary order details.
Where do I go in the store to pick up my order?
- Follow the pickup signage or ask store staff for directions.
What happens if I miss my pick-up time?
- Contact the store as soon as possible to reschedule your pickup.
Can I bring reusable bags for pickup?
- Yes, reusable bags are welcome.
Can I tip the grocery pick-up associate?
- Tipping is not required but appreciated.
Store Returns Questions
What is the return policy for grocery and perishable items?
- Returns are accepted for items with issues. Contact the store for specific guidelines.